Store Director

Oversee and manage the end-to-end client service experience, people development, sales performance, productivity, merchandising, operations, and HR for a Sephora store in Toronto. Lead forecasting and budgeting with the District Manager, monitor daily and monthly results against KPIs, and drive business growth through loyalty, events, and product expertise. Recruit, hire, coach, and develop store managers and leads while maintaining inventory accuracy and a high-performing coaching culture.