Enterprise Customer Success Manager

Elation Health
United States
Workplace: RemoteFull timeUSD 105,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Executive communication","Influencing stakeholders","Consultative selling","Data storytelling","Cross-functional collaboration"]

Own a portfolio of mid-market and enterprise healthcare customers as a strategic advisor, driving account planning, measurable platform adoption, and long-term value realization. Lead executive business reviews with clinical and operational leaders, manage renewals end-to-end, and pursue cross-sell and upsell whitespace opportunities. Monitor customer health using AI-driven insights, coordinate with Implementation and Sales/Support, and deliver consultative, consultative expansion and retention outcomes.

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Elation Health
Elation Health
1 day ago

Enterprise Customer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market and enterprise healthcare customers as a strategic advisor, driving account planning, measurable platform adoption, and long-term value realization. Lead executive business reviews with clinical and operational leaders, manage renewals end-to-end, and pursue cross-sell and upsell whitespace opportunities. Monitor customer health using AI-driven insights, coordinate with Implementation and Sales/Support, and deliver consultative, consultative expansion and retention outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers, positioning the platform as a long-term partner.
  • •Develop and execute multi-stakeholder account plans to drive platform adoption, value realization, and partnership growth.
  • •Lead Executive Business Reviews (EBRs) and deliver data-driven ROI narratives and strategic roadmaps to deepen executive sponsorship.
  • •Own the renewal lifecycle, including strategic planning, executive alignment, contract negotiation, and timely close to maintain predictable renewal rates.
  • •Drive cross-sell and upsell expansion end-to-end, monitor customer health with AI-driven insights, coordinate with Implementation/Professional Services/Sales/Technical Support, and manage product utilization campaigns.

Pay and Benefits

Salary: USD 105,000 - 120,000 annually

Key Requirements

  • •5+ years in Customer Success, Account Management, or a customer-facing growth role, including 2+ years supporting mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM.
  • •Experience managing complex, multi-stakeholder healthcare accounts and navigating large healthcare organizations.
  • •Proven ability owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business.
  • •Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems.
  • •Strong executive presence with the ability to influence C-suite and VP-level stakeholders, supported by data-driven ROI storytelling.
Experience:5+ yearsHealthcare SaaSEHRRCMEnterprise healthcare
Skills:Executive communicationInfluencing stakeholdersConsultative sellingData storytellingCross-functional collaboration
Tech Stack:SalesforceCRMAI

Company Brief

Elation Health
Builds electronic health record (EHR) and practice management software for primary care teams, focusing on clinician workflow, longitudinal patient records, telehealth, and care coordination to improve value-based primary care delivery.
Industry: HealthTech
Headquarters: San Francisco, United States
Founded: 2010
WebsiteLinkedIn