Customer Specialist - Part Time

CarMax
Texas
Workplace: OnsitePart timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers through the full used-vehicle journey—buying, selling, and servicing—by guiding them through sales, appraisals, test drives, and financing applications. You’ll perform accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, handle paperwork and payment processing, and coordinate service appointments and repair order invoice review. Follow CarMax EH&S requirements while delivering a customer-first experience.

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CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers through the full used-vehicle journey—buying, selling, and servicing—by guiding them through sales, appraisals, test drives, and financing applications. You’ll perform accurate vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, handle paperwork and payment processing, and coordinate service appointments and repair order invoice review. Follow CarMax EH&S requirements while delivering a customer-first experience.
Location: Texas
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Perform vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Complete cosmetic inspections to meet CarMax Quality Standards and handle related administrative tasks.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills representing CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately and managing multiple tasks with attention to detail.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data.
Education:Bachelor's
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn