Senior Airport Services Agent - Lyon

Emirates Group
Lyon
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Collaboration","Customer service","Communication","Attention to detail","Developing others"]

Handle customer service end-to-end at the airport—at check-in, transfer desks, special services, and boarding gates—by following service standards and internal boarding procedures. Oversee boarding priorities, announcements, hand-baggage handling, flight coupon reconciliation, and headcount confirmation. Support premium passenger needs (queues, baggage tracing/claims, and assistance services), manage ticketing/reservations and departure-control-related documentation, and coordinate with lounges and contracted service providers to maintain safe, on-time, high-quality operations.

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Emirates Group
Emirates Group
8 hours ago

Senior Airport Services Agent - Lyon

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Last checked: 54 minutes agoStatus: Live

Job Summary

Handle customer service end-to-end at the airport—at check-in, transfer desks, special services, and boarding gates—by following service standards and internal boarding procedures. Oversee boarding priorities, announcements, hand-baggage handling, flight coupon reconciliation, and headcount confirmation. Support premium passenger needs (queues, baggage tracing/claims, and assistance services), manage ticketing/reservations and departure-control-related documentation, and coordinate with lounges and contracted service providers to maintain safe, on-time, high-quality operations.
Location: Lyon
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Identify and meet standard and special customer service requirements across check-in, transfer, special services, and boarding gates.
  • •Ensure boarding priorities and announcements are followed, and execute post-flight processes including coupon reconciliation and headcount confirmation.
  • •Guide and advise team members to uphold superior customer service levels and support safe, on-time EK departures.
  • •Monitor queues and manage premium passenger priorities; assist with issues such as excess baggage, visa issues, delays/disruptions, and denied boarding under the 'Options' scheme.
  • •Support ticket desk functions, including issuing tickets/EMD/EBT and making/amending reservations, plus complete station documentation and safety-related reporting.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceTravel AllowanceProfit Share

Key Requirements

  • •Completed relevant professional training in Customer Services and Handling and Ground Operations.
  • •Minimum 3 years’ airline industry experience.
  • •Minimum 5 years’ experience in Airport Passenger Handling / Operations (for outstation requirements).
  • •Working knowledge of Reservations/Fares and Ticketing and Departure Control Systems.
  • •Fluency in written and spoken English and French; knowledge of Dangerous Goods Regulations, Weight & Balance, Baggage Tracing, and Claims Handling.
Experience:3-5 yearsAirlineAirport operationsGround operationsPassenger handlingReservationsTicketing
Skills:CollaborationCustomer serviceCommunicationAttention to detailDeveloping others
Languages:EnglishFrench
Tech Stack:Microsoft OfficeWordExcelDeparture Control Systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn