Junior Customer Relations Executive

Ebury
Barcelona
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Customer focus","Attention to detail"]

Join the Customer Relations team in Barcelona as a point of contact for corporate clients trading online via the EBO platform. You’ll provide daily operational and trading assistance, resolve client issues, and ensure clients use Ebury as their primary trading and payments platform. The role blends client-facing service, commercial awareness to identify growth opportunities, and high-accuracy work handling exchange rates, payments, and booking details.

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FursaFursa
Ebury
Ebury
2 days ago

Junior Customer Relations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join the Customer Relations team in Barcelona as a point of contact for corporate clients trading online via the EBO platform. You’ll provide daily operational and trading assistance, resolve client issues, and ensure clients use Ebury as their primary trading and payments platform. The role blends client-facing service, commercial awareness to identify growth opportunities, and high-accuracy work handling exchange rates, payments, and booking details.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as a point of contact for corporate clients, providing daily operational and trading assistance.
  • •Support the day-to-day relationship of a portfolio of 300 clients trading online through the EBO platform.
  • •Resolve client issues as they arise and mediate between internal departments to find solutions.
  • •Ensure clients have Ebury as their main platform for trading and making payments internationally.
  • •Promote the company offering by identifying new opportunities to grow key accounts, working with sales/commercial teams as appropriate.

Pay and Benefits

Perks:Health InsuranceSocial Benefits

Key Requirements

  • •Fluency in Catalan and Spanish, with English at a professional level.
  • •Knowledge of FX and working experience with FX needs.
  • •Strong written and verbal communication skills, with confidence dealing directly with clients.
  • •Ability to manage workload under time constraints and handle multiple enquiry types across platforms.
  • •Experience using Microsoft suite, particularly Excel, with strong attention to detail when working with live trade booking and high-value payments.
Experience:FintechFinancial servicesFX
Skills:CommunicationProblem-solvingMultitaskingCustomer focusAttention to detail
Languages:CatalanSpanishEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platformExchange rates

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn