Technical Support Engineer

Adyen
Amsterdam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Customer service"]

You will be the first interface with Adyen’s merchants worldwide, providing direct technical support across the platform and APIs, guiding integrations, and advocating for product improvements. You’ll work with cross-functional teams in a 24/7 environment, follow the sun, and help merchants implement best practices while resolving complex technical issues.

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FursaFursa
Adyen
Adyen
10 months ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

You will be the first interface with Adyen’s merchants worldwide, providing direct technical support across the platform and APIs, guiding integrations, and advocating for product improvements. You’ll work with cross-functional teams in a 24/7 environment, follow the sun, and help merchants implement best practices while resolving complex technical issues.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
  • •You are responsible for supporting the merchants’ full lifecycle, providing direct technical support.
  • •Be an internal product advocate, track product processes and contribute to the platform feedback from merchants.
  • •Advising merchants regarding the best implementation practices and addressing specific merchants’ issues.

Key Requirements

  • •Must have strong English communication skills and the ability to deliver a seamless merchant support experience globally.
  • •Experience with API troubleshooting, Postman, internet technologies and scripting (HTML/JavaScript).
  • •Strong problem-solving abilities and adaptability to new processes with varied technical support requests.
  • •Self-driven, flexible, and able to maintain high productivity with minimal supervision.
  • •Experience dealing with ambiguity and making quick, informed decisions under pressure.
Skills:CommunicationProblem-solvingTeamworkCustomer service
Languages:English
Tech Stack:APIsPostmanHTMLJavaScriptWeb-stackScripting

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn