Customer Delivery Architect

Cisco
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsSkills: ["Technical leadership","Cross-functional collaboration","Strategic planning","Mentoring","Risk analysis"]

Design and deliver customized, multi-domain customer solutions aligned to each customer’s technology roadmap, using AI-powered insights and automated design tools. Serve as a technical authority, leading global cross-functional teams to plan, architect, and implement transformative solutions. Drive strategic post-sales success (adoption, expansion, renewals), guide executive engagements, and proactively integrate AI for future-proofing. Mentor junior technical resources and share best practices across AI and intelligent automation deployments.

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FursaFursa
Cisco
Cisco
2 days ago

Customer Delivery Architect

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Job Summary

Design and deliver customized, multi-domain customer solutions aligned to each customer’s technology roadmap, using AI-powered insights and automated design tools. Serve as a technical authority, leading global cross-functional teams to plan, architect, and implement transformative solutions. Drive strategic post-sales success (adoption, expansion, renewals), guide executive engagements, and proactively integrate AI for future-proofing. Mentor junior technical resources and share best practices across AI and intelligent automation deployments.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as technical authority and thought leader for connected solutions across multiple technology domains, with emphasis on architecting and integrating AI-driven solutions.
  • •Lead and influence global, cross-functional teams to ensure successful delivery of complex, multi-architecture solutions aligned to business outcomes.
  • •Create and guide strategic success plans by translating customer adoption journeys, partnering with Customer Success and executives to accelerate impact and scale.
  • •Oversee multi-domain project portfolios, integrating AI as a core component for future-proofing and competitive differentiation.
  • •Mentor junior technical resources and deliver training/mentorship programs; contribute to best practices and success stories around AI deployments.

Key Requirements

  • •Bachelors + 12 years, or Masters + 8 years, or PhD + 5 years (or equivalent relevant experience).
  • •Expert level certification expected (e.g., CCIE) or equivalent relevant certification.
  • •In-depth understanding of evolving business models, lifecycles, and market dynamics to guide transformative technology decisions.
  • •Advanced proficiency in designing, deploying, and optimizing AI/ML solutions, data platforms, and security frameworks.
  • •Ability to lead and influence global, cross-functional teams to deliver complex, multi-architecture solutions aligned to business outcomes.
Experience:12+ yearsAI/MLEnterprise technologyIntelligent automationMulti-domain architecture
Skills:Technical leadershipCross-functional collaborationStrategic planningMentoringRisk analysis
Certifications:CCIE
Tech Stack:AIMLArtificial intelligenceIntelligent automationData platformsSecurity frameworksAutomation toolsDigitization

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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