Customer Experience Banker - Ohio Pike

Huntington Bancshares
Cincinnati, Kentucky
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit products and services. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary customer service. Use a disciplined sales process, follow-up, outbound calling, and referrals to deepen partnerships, and educate customers on consumer deposit offerings and where to go next within the bank. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 days ago

Customer Experience Banker - Ohio Pike

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit products and services. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary customer service. Use a disciplined sales process, follow-up, outbound calling, and referrals to deepen partnerships, and educate customers on consumer deposit offerings and where to go next within the bank. Follow operational, security, risk, and regulatory policies.
Location: Cincinnati, Kentucky
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and transactions accurately and efficiently.
  • •Use a disciplined sales process, new customer follow-up, outbound calling, and referrals to grow customer relationships.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a bachelor’s degree.
  • •At least 1 year of customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Ability to handle cash (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
  • •Demonstrated sales, customer service, relationship management, communication, and presentation acumen.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn