Team Lead, Email Deliverability

Braze
Austin
Workplace: HybridFull timeUSD 88,000 - 145,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Coaching","Mentoring","Communication","Stakeholder management","Problem-solving"]

Lead a regional team of email deliverability consultants and own a small portfolio of high-touch customer accounts. Provide advanced deliverability support, act as the escalation point for deliverability issues, and generate recommendations to improve customers’ email programs. Partner with Customer Success, Technical Support, Sales, and Growth to iterate strategies that improve customer experience, retention, and value. Drive strategic deliverability planning and long-term process and thought-leadership projects.

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FursaFursa
Braze
Braze
2 months ago

Team Lead, Email Deliverability

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a regional team of email deliverability consultants and own a small portfolio of high-touch customer accounts. Provide advanced deliverability support, act as the escalation point for deliverability issues, and generate recommendations to improve customers’ email programs. Partner with Customer Success, Technical Support, Sales, and Growth to iterate strategies that improve customer experience, retention, and value. Drive strategic deliverability planning and long-term process and thought-leadership projects.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide advanced deliverability support to customers and internal teams.
  • •Service a small portfolio of assigned customers via Deliverability Services Consulting entitlements.
  • •Oversee, nurture, and grow a small regional team through day-to-day support and long-term career development.
  • •Interface with prospects and customers using deliverability expertise and leadership to build strong relationships.
  • •Serve as an escalation point for deliverability issues and contribute to strategic deliverability planning and cross-functional strategy iteration.

Pay and Benefits

Salary: USD 88,000 - 145,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveRetirementRsusLearning BudgetParental LeaveFertility Benefits

Key Requirements

  • •Experience coaching or mentoring email deliverability consultants to improve team culture and performance.
  • •Deep understanding of the email deliverability space, including technical concepts and best-practice strategies.
  • •Demonstrated consultative approach to deliverability issue analysis, root-cause identification, and strong client satisfaction.
  • •Familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to navigate evolving deliverability outcomes.
  • •Experience identifying and implementing process optimization to improve efficiency, reduce time-to-market, and support scalability.
Experience:Email deliverability
Skills:CoachingMentoringCommunicationStakeholder managementProblem-solving
Languages:English

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn