(MCTF 2026) Support Associate - English (Kuala Lumpur)

Agoda
Kuala Lumpur
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Customer focus","Time management","Confidentiality"]

Support English-speaking guests and partners from Kuala Lumpur by delivering outstanding service via phone, email, and chat. You’ll handle a high volume of inquiries, resolve booking issues end-to-end, and follow Agoda policies with accuracy and confidentiality. The role includes rotational shifts to support 24/7 operations, collaboration with other teams on complex cases, and ongoing training to build expertise across multiple Agoda product lines.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Agoda
Agoda
4 days ago

(MCTF 2026) Support Associate - English (Kuala Lumpur)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support English-speaking guests and partners from Kuala Lumpur by delivering outstanding service via phone, email, and chat. You’ll handle a high volume of inquiries, resolve booking issues end-to-end, and follow Agoda policies with accuracy and confidentiality. The role includes rotational shifts to support 24/7 operations, collaboration with other teams on complex cases, and ongoing training to build expertise across multiple Agoda product lines.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle a high volume of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues including changes, cancellations, and payments.
  • •Work towards individual and team KPIs (e.g., quality, productivity, customer satisfaction).
  • •Collaborate with team leaders, managers, and other teams to resolve complex or unusual cases while safeguarding customer data.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •Strong customer focus and desire to help others.
  • •Excellent spoken and written English skills.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills using guidelines and data to make effective decisions.
  • •Flexibility to adapt to new tools, processes, and feedback in a fast-paced, high-volume environment.
Experience:Customer supportContact centerService rolesTravelE-commerceHospitalityBPO
Skills:CommunicationProblem-solvingCustomer focusTime managementConfidentiality
Languages:English
Tech Stack:CRMTicketing systems

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn