Cloud Engineer, Managed Services

NTT
Cyberjaya
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Cross-cultural collaboration","Planning","Working under pressure","Active listening","Adaptability","Client-focused mindset","Mentoring"]

Provide cross-technology managed services at an L3 level by proactively identifying and resolving complex client incidents. Ensure infrastructure is configured, tested, and operational while maintaining strict SLA performance. Triage and escalate high-complexity tickets, use monitoring and logging to detect issues early, and drive optimization/automation opportunities. Mentor junior engineers, create knowledge articles, and support vendor coordination, updates, disaster recovery, and project delivery aligned to client requirements and timelines.

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FursaFursa
NTT
NTT
6 days ago

Cloud Engineer, Managed Services

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide cross-technology managed services at an L3 level by proactively identifying and resolving complex client incidents. Ensure infrastructure is configured, tested, and operational while maintaining strict SLA performance. Triage and escalate high-complexity tickets, use monitoring and logging to detect issues early, and drive optimization/automation opportunities. Mentor junior engineers, create knowledge articles, and support vendor coordination, updates, disaster recovery, and project delivery aligned to client requirements and timelines.
Location: Cyberjaya
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, resolve, and prevent technical incidents to ensure zero missed SLA conditions.
  • •Manage high-complexity tickets, perform advanced troubleshooting, analyze logs, and escalate support calls as needed.
  • •Conduct required checks, operate monitoring tools, respond to alerts, and log incidents with appropriate detail.
  • •Drive operational improvements by identifying optimization and automation opportunities and providing inputs to automation teams.
  • •Mentor junior team members, coach L2 engineers, create knowledge articles, and support vendor coordination, system/portal updates, and disaster recovery/project implementation aligned to client timelines and requirements.

Key Requirements

  • •Extensive Managed Services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Ability to communicate and work across different cultures and social groups.
  • •Bachelor’s degree in IT/Computing or equivalent work experience.
Experience:Managed services
Education:Bachelor's in IT/Computing
Skills:CommunicationCross-cultural collaborationPlanningWorking under pressureActive listeningAdaptabilityClient-focused mindsetMentoring
Tech Stack:ITILMonitoring toolsAutomationDisaster recoveryCloudSecurityNetworkingApplications

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn