Customer Service Support

Emerson
Debrecen
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Relationship-building","Ownership","Organizational skills","Time management"]

Manage customer orders, returns, quotations, and pre-/post-booking activities with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat, resolving inquiries about orders, accounts, product availability, logistics, and process changes. Support sales opportunity management and operational requests across the customer lifecycle, maintain customer records, meet SLAs/KPIs, and continuously improve processes while escalating issues and coaching others when needed.

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FursaFursa
Emerson
Emerson
1 day ago

Customer Service Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Manage customer orders, returns, quotations, and pre-/post-booking activities with high accuracy. Handle inbound and outbound customer interactions via phone, email, and chat, resolving inquiries about orders, accounts, product availability, logistics, and process changes. Support sales opportunity management and operational requests across the customer lifecycle, maintain customer records, meet SLAs/KPIs, and continuously improve processes while escalating issues and coaching others when needed.
Location: Debrecen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders, product returns, quotations, and pre-sales and post-booking activities accurately.
  • •Handle inbound and outbound customer interactions across phone, email, and chat channels to resolve inquiries and provide timely support.
  • •Respond to standard and complex customer inquiries related to orders, account information, product availability, logistics, and process changes.
  • •Create, maintain, and update customer records to ensure data integrity and accuracy across business systems.
  • •Meet SLAs, quality standards, productivity targets, and KPIs while supporting continuous improvement and escalating issues as needed.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education, training, and relevant customer service experience.
  • •Experience in customer service, customer operations, shared services, order management, or a related business support environment.
  • •Strong written and verbal English communication skills, with the ability to communicate professionally with customers and cross-functional teams.
  • •Proficiency in using business applications, productivity tools, and customer support systems; ability to learn new technologies, processes, and enterprise software platforms.
  • •Strong organizational and time-management skills to manage multiple priorities with accuracy and attention to detail.
Experience:Customer serviceCustomer operationsShared servicesOrder managementSales support
Education:Bachelor's
Skills:CommunicationProblem-solvingRelationship-buildingOwnershipOrganizational skillsTime management
Languages:English
Tech Stack:OracleSalesforce (SFDC)Customer support systemsEnterprise resource planning (ERP)Knowledge-management methodologiesKnowledge-Centered Service (KCS)

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn