Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide first-level technical support for Dell customers from Casablanca, handling inquiries by phone/email and online. Diagnose issues across desktops, laptops, and peripherals, and assist with installation, configuration, customization, and use of Dell products. Use troubleshooting tools to identify defects, assign and manage incidents per documented procedures, and ensure customers are updated throughout resolution while logging solution details in the customer database.

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers for Dell products.
•Use troubleshooting techniques and tools to identify technical defects and issues.
•Assign incidents according to documented guidelines and procedures.
•Actively support customers through problem resolution while keeping them informed during the incident lifecycle.
•Log and track details of solutions provided and maintain/update customer database records.

Key Requirements

•Fluent communication skills in English and French.
•Minimum of 1-year related experience in Technical Support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ yearsTechnical support

Skills:Organizational skillsInterpersonal skillsTelephone and customer handlingCommunication

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Dell

3 weeks ago

Technical Support Senior Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Casablanca

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level support to customers for Dell products.
•Use troubleshooting techniques and tools to identify technical defects and issues.
•Assign incidents according to documented guidelines and procedures.
•Actively support customers through problem resolution while keeping them informed during the incident lifecycle.
•Log and track details of solutions provided and maintain/update customer database records.

Key Requirements

•Fluent communication skills in English and French.
•Minimum of 1-year related experience in Technical Support.
•Ability to analyze and solve technical problems using troubleshooting skills.
•Good organizational and interpersonal skills.
•Excellent telephone and customer handling skills.

Experience:1+ yearsTechnical support

Skills:Organizational skillsInterpersonal skillsTelephone and customer handlingCommunication

Languages:EnglishFrench

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor