Fraud Analyst I - 2027 (Farmington Hills, MI)

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 1-3 yearsEducation: associatesSkills: ["Attention to detail","Multi-tasking","Critical thinking","Problem-solving","Conflict resolution","Teamwork","Relationship building"]

Analyze fraud detection alerts to determine appropriate actions, including placing holds and opening fraud cases. Communicate with customers, bank employees, and offshore fraud partners by phone and chat to address fraud risks. Process and decide fraud check dispute claims and escalate fraud matters to supervisory staff when needed. Partner with business units and support first-line defense efforts while meeting performance, quality, and customer service standards.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Fraud Analyst I - 2027 (Farmington Hills, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Analyze fraud detection alerts to determine appropriate actions, including placing holds and opening fraud cases. Communicate with customers, bank employees, and offshore fraud partners by phone and chat to address fraud risks. Process and decide fraud check dispute claims and escalate fraud matters to supervisory staff when needed. Partner with business units and support first-line defense efforts while meeting performance, quality, and customer service standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Review, analyze, and decision fraud detection system alerts according to Fraud Department policies and procedures.
  • •Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
  • •Open and prepare fraud cases.
  • •Escalate fraud matters that require supervisory staff engagement.
  • •Support fraud operations leadership by assisting with developing policies and procedures to reduce fraud risk.

Key Requirements

  • •1–3 years of experience in fraud, banking, investigative work, or a related field (preferred).
  • •Associate's degree or equivalent work experience.
  • •Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
  • •Strong oral and written communication skills with internal and external customers on fraud-related matters.
  • •Functional understanding of federal and state laws and regulations related to fraud and bank fraud industry trends.
Experience:1-3 yearsFraudBankingInvestigative work
Education:Associate's
Skills:Attention to detailMulti-taskingCritical thinkingProblem-solvingConflict resolutionTeamworkRelationship building
Tech Stack:Microsoft Office Suite

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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