SubBase

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own post-sale relationships for SubBase’s largest and most strategic construction customers, driving onboarding, adoption, renewals, and expansion. Act as the customer advocate while partnering with Product and Engineering to prioritize feedback and resolve issues. This field-facing role travels 25–35% to run business reviews and training, tracks account health and churn risks, and helps build repeatable enterprise CS playbooks.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own a portfolio of Large/Enterprise accounts end-to-end, including onboarding, adoption, renewal, and expansion.
•Build and execute account success plans aligned to each customer’s operational and business goals.
•Travel on-site (25–35%) to conduct business reviews, training sessions, and executive relationship meetings.
•Advocate for customers internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
•Own renewal forecasting and retention, tracking account health/usage/sentiment and de-risking churn while reporting trends and risks.

Travel: Medium travel

Key Requirements

•5+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, including 1–2 years focused on enterprise or strategic accounts.
•Own renewals and drive net revenue retention across a portfolio.
•Comfort managing multi-stakeholder relationships, from field superintendents to VP and C-level executives.
•Ability to travel 25–35% of the time, including overnight and multi-day trips.
•Strong project management, communication, and proactive ownership mindset.

Experience:5+ yearsB2B SaaSConstructionConstruction techProcurementSupply chain

Skills:Project managementCommunicationProactive ownershipStakeholder managementAccount management

Tech Stack:SalesforceHubSpotGainsightCRMERPQuickBooksSageProcore

Company Brief

SubBase

Provides subscription billing and recurring revenue infrastructure for businesses, offering tools to manage plans, invoices, payments, and customer subscriptions via an API-first platform aimed at SaaS and digital companies.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website

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SubBase

5 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own a portfolio of Large/Enterprise accounts end-to-end, including onboarding, adoption, renewal, and expansion.
•Build and execute account success plans aligned to each customer’s operational and business goals.
•Travel on-site (25–35%) to conduct business reviews, training sessions, and executive relationship meetings.
•Advocate for customers internally, partnering with Product and Engineering to prioritize feedback and resolve issues.
•Own renewal forecasting and retention, tracking account health/usage/sentiment and de-risking churn while reporting trends and risks.

Travel: Medium travel

Key Requirements

•5+ years in Customer Success, Account Management, or a client-facing role at a B2B SaaS company, including 1–2 years focused on enterprise or strategic accounts.
•Own renewals and drive net revenue retention across a portfolio.
•Comfort managing multi-stakeholder relationships, from field superintendents to VP and C-level executives.
•Ability to travel 25–35% of the time, including overnight and multi-day trips.
•Strong project management, communication, and proactive ownership mindset.

Experience:5+ yearsB2B SaaSConstructionConstruction techProcurementSupply chain

Skills:Project managementCommunicationProactive ownershipStakeholder managementAccount management

Tech Stack:SalesforceHubSpotGainsightCRMERPQuickBooksSageProcore

Company Brief

SubBase

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website