Manager/Assistant Vice President Performance Services

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Stakeholder management","Analytical thinking","Problem-solving","Governance"]

Lead performance services for the COO organization by driving end-to-end change and continuous improvement across initiatives, while supporting strategic programme and project delivery. Provide executive and administrative support, manage communications and stakeholder alignment, and oversee service performance metrics. Partner with Finance on planning and forecasting inputs, support non-financial risk deliverables, and maintain governance routines, documentation standards, and audit readiness to ensure disciplined execution.

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FursaFursa
HSBC
HSBC
1 day ago

Manager/Assistant Vice President Performance Services

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead performance services for the COO organization by driving end-to-end change and continuous improvement across initiatives, while supporting strategic programme and project delivery. Provide executive and administrative support, manage communications and stakeholder alignment, and oversee service performance metrics. Partner with Finance on planning and forecasting inputs, support non-financial risk deliverables, and maintain governance routines, documentation standards, and audit readiness to ensure disciplined execution.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Deliver end-to-end change initiatives by coordinating stakeholders, dependencies, and communications while driving simplification, standardisation, and automation.
  • •Support strategic programme and day-to-day project delivery, including planning, RAID tracking, and governance reporting.
  • •Provide executive and administrative support for the Country COO / Head of Performance Services, including calendar/logistics, reimbursements/expense liquidation, and administrative oversight.
  • •Support communications and stakeholder alignment by helping execute communication plans and ensuring teams understand strategy and deliverables.
  • •Maintain governance routines and controls (documentation standards, auditability, and decision-making), and support service performance, financial planning inputs, and non-financial risk deliverables.

Key Requirements

  • •Experience supporting end-to-end change and continuous improvement initiatives, including simplification and/or automation.
  • •Strong project management capability coordinating cross-functional delivery, dependencies, and producing governance updates.
  • •Experience supporting service performance management using KPIs/benchmarks, dashboards, and action tracking.
  • •Working knowledge of financial planning and reporting (budgeting, forecasting, tracking) with Finance for cost discipline and transparency.
  • •Experience supporting non-financial risk activities (e.g., regulatory reporting, manual process governance, EWRA) with tracking and evidence support.
Experience:BankingFinancial services
Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingGovernance
Tech Stack:ExcelPowerPointWordSharePointTeams

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn