9 hours ago

Customer Care Representative - Key Account (Timmins, ON, CA, P4R 1M8)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a key customer account, handling commercial and technical parts support. Manage inquiries for inventory, pricing, lead times, deliveries, and parts availability; coordinate quotes, sales administration, returns, credits, and complaint resolution. Investigate pricing and delivery discrepancies, support order fulfillment to reduce backorders, and represent Epiroc in onsite customer meetings. Also perform warehouse operations and maintain inventory accuracy, including cycle counts and audits.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide commercial and technical parts support to a key account, including inventory inquiries, pricing, lead times, deliveries, product information, and parts availability.
•Act as the primary point of contact between the customer and Epiroc, coordinating with Customer Care, Technical Service, Sales, Supply Chain, and Warehouse teams.
•Manage customer inquiries, requests for quotes, sales administration, returns, credits, and complaint resolution.
•Investigate and resolve issues including pricing discrepancies, damaged or short shipments, non-conformances, and delivery concerns.
•Perform warehouse operations (receiving, inspection, put-away, inventory management, shipping, pick-and-pack) and maintain inventory accuracy via cycle counts and annual audits.

Pay and Benefits

Salary: 90,000 - 95,000

Perks:Annual BonusPensionPaid LeaveTravel AllowanceRelocation

Key Requirements

•High school diploma required; post-secondary education preferred or equivalent work experience.
•Five to ten years of customer service experience in the Mining and Construction industry preferred.
•Minimum of five years of experience in the Heavy Equipment industry, with a focus on parts and warehousing operations.
•Parts Technician Red Seal Certification is considered an asset.
•Knowledge of mining and construction heavy equipment parts, inventory management practices, and ERP systems such as M3 is considered an asset.

Experience:5-10 yearsMiningConstructionHeavy equipmentWarehousingCustomer service

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingOrganizationCross-functional collaboration

Certifications:Parts Technician Red SealForklift certification

Tech Stack:M3Microsoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

9 hours ago

Customer Care Representative - Key Account (Timmins, ON, CA, P4R 1M8)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide commercial and technical parts support to a key account, including inventory inquiries, pricing, lead times, deliveries, product information, and parts availability.
•Act as the primary point of contact between the customer and Epiroc, coordinating with Customer Care, Technical Service, Sales, Supply Chain, and Warehouse teams.
•Manage customer inquiries, requests for quotes, sales administration, returns, credits, and complaint resolution.
•Investigate and resolve issues including pricing discrepancies, damaged or short shipments, non-conformances, and delivery concerns.
•Perform warehouse operations (receiving, inspection, put-away, inventory management, shipping, pick-and-pack) and maintain inventory accuracy via cycle counts and annual audits.

Pay and Benefits

Salary: 90,000 - 95,000

Perks:Annual BonusPensionPaid LeaveTravel AllowanceRelocation

Key Requirements

•High school diploma required; post-secondary education preferred or equivalent work experience.
•Five to ten years of customer service experience in the Mining and Construction industry preferred.
•Minimum of five years of experience in the Heavy Equipment industry, with a focus on parts and warehousing operations.
•Parts Technician Red Seal Certification is considered an asset.
•Knowledge of mining and construction heavy equipment parts, inventory management practices, and ERP systems such as M3 is considered an asset.

Experience:5-10 yearsMiningConstructionHeavy equipmentWarehousingCustomer service

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingOrganizationCross-functional collaboration

Certifications:Parts Technician Red SealForklift certification

Tech Stack:M3Microsoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn