Account Manager - US Remote

WeTravel
United States
Workplace: RemoteFull timeUSD 65,000 - 65,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Multitasking","Problem-solving"]

Build and nurture relationships with new and existing travel clients, ensuring they’re supported, informed, and maximizing value from the platform. You’ll resolve questions and issues, proactively identify upsell and cross-sell opportunities, and serve as a key point of contact. Working closely with Sales, Customer Support, and Product, you’ll gather customer feedback and help shape improvements. The role is remote-first and may require up to 10% client travel.

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WeTravel
WeTravel
5 days ago

Account Manager - US Remote

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Build and nurture relationships with new and existing travel clients, ensuring they’re supported, informed, and maximizing value from the platform. You’ll resolve questions and issues, proactively identify upsell and cross-sell opportunities, and serve as a key point of contact. Working closely with Sales, Customer Support, and Product, you’ll gather customer feedback and help shape improvements. The role is remote-first and may require up to 10% client travel.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and nurture relationships with new and existing clients as a key point of contact.
  • •Proactively identify opportunities to upsell or expand product usage.
  • •Answer questions and resolve client issues with a calm, proactive, and friendly approach.
  • •Collaborate cross-functionally with Sales, Support, and Product to share insights and feedback.
  • •Gather and share customer feedback to improve product and service delivery.
Travel: Low travel

Pay and Benefits

Salary: USD 65,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveParental Leave401k

Key Requirements

  • •Fluency in English.
  • •Excellent written and verbal communication and strong interpersonal/customer service instincts.
  • •2+ years of B2B account management or customer success experience.
  • •Ability to manage multiple clients and priorities in a remote-first, fast-paced environment.
  • •Solutions-oriented, calm under pressure, with readiness to handle both support and upsell conversations.
Experience:2+ yearsB2BSaaS
Skills:CommunicationCustomer serviceInterpersonal skillsMultitaskingProblem-solving
Languages:English
Tech Stack:Hubspot CRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn