Client Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own client relationships for Ticketmaster’s APAC client base, delivering high service standards and meeting contractual obligations. Plan and deploy client ticketing strategies, incorporate improvements from prior events, and stay current on Ticketmaster technology and marketing initiatives. Identify opportunities to grow ticket, revenue, and ancillary revenue, while coordinating internal teams for events, training, and on-time delivery. Serve as an ambassador by networking and presenting Ticketmaster solutions to existing and prospective clients.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage a specific client base and develop long-term partnerships while ensuring contractual obligations are understood and achieved.
•Plan and deploy ticketing strategies for clients, applying improvements and recommendations from previous years’ events.
•Maintain up-to-date knowledge of Ticketmaster technology advances and marketing initiatives to communicate relevant information to clients.
•Develop and grow relationships with existing and potential clients, establishing and maintaining an industry network as a Ticketmaster ambassador.
•Identify new business opportunities and participate in presentations for new clients, coordinating internal teams so events and client deadlines are met.

Key Requirements

•Extensive ticketing and client relationship experience, with a strong focus on continually satisfying internal and external customer needs.
•Demonstrated strong communication and presentation skills, with English fluency and Japanese proficiency.
•Ability to accommodate and adapt to changing business needs in a highly pressured environment, while adhering to processes and guidelines.
•Ability to recognize and pursue new business opportunities in a proactive, energetic way.
•Commitment to achieving results and targets by owning tasks and applying effective effort and resources.

Experience:TicketingClient managementLive entertainmentCustomer experience

Skills:CommunicationPresentationStakeholder managementProactivenessAdaptability

Languages:EnglishJapanese

Tech Stack:Ticketmaster

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

1 week ago

Client Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage a specific client base and develop long-term partnerships while ensuring contractual obligations are understood and achieved.
•Plan and deploy ticketing strategies for clients, applying improvements and recommendations from previous years’ events.
•Maintain up-to-date knowledge of Ticketmaster technology advances and marketing initiatives to communicate relevant information to clients.
•Develop and grow relationships with existing and potential clients, establishing and maintaining an industry network as a Ticketmaster ambassador.
•Identify new business opportunities and participate in presentations for new clients, coordinating internal teams so events and client deadlines are met.

Key Requirements

•Extensive ticketing and client relationship experience, with a strong focus on continually satisfying internal and external customer needs.
•Demonstrated strong communication and presentation skills, with English fluency and Japanese proficiency.
•Ability to accommodate and adapt to changing business needs in a highly pressured environment, while adhering to processes and guidelines.
•Ability to recognize and pursue new business opportunities in a proactive, energetic way.
•Commitment to achieving results and targets by owning tasks and applying effective effort and resources.

Experience:TicketingClient managementLive entertainmentCustomer experience

Skills:CommunicationPresentationStakeholder managementProactivenessAdaptability

Languages:EnglishJapanese

Tech Stack:Ticketmaster

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website