Robinhood

1 month ago

Customer Experience Representative, Advanced Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide advanced customer support for options trading and margin issues, collaborating with Product, Compliance, and Engineering to improve the user experience. Develop expertise in options and margin products, analyze customer issues, and contribute to training and knowledge bases while upholding regulatory compliance.

Location: Chicago, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
•Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
•Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
•Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
•Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.

Key Requirements

•3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.

Experience:3+ yearsFinancial servicesFintechTrading

Skills:EmpathyCommunicationCollaborationProblem-solving

Certifications:Series 7Series 63Series 3Series 4

Languages:English

Tech Stack:SalesforceCRMData analyticsOptions tradingMargin trading

Company Brief

Robinhood

Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn

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Robinhood

1 month ago

Customer Experience Representative, Advanced Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Chicago, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
•Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
•Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
•Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
•Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.

Key Requirements

•3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.

Experience:3+ yearsFinancial servicesFintechTrading

Skills:EmpathyCommunicationCollaborationProblem-solving

Certifications:Series 7Series 63Series 3Series 4

Languages:English

Tech Stack:SalesforceCRMData analyticsOptions tradingMargin trading

Company Brief

Robinhood

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Menlo Park, United States

Founded: 2013

Website LinkedIn