Future Opportunities: Enterprise Account Manager

Vidyard
Quebec
Workplace: RemoteFull timeCAD 190,000 - 230,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Forecasting discipline","Executive communication","Organizational skills","Collaboration","Comfort with ambiguity"]

Own a portfolio of top-tier Enterprise accounts and drive expansion, cross-sell, and measurable revenue growth. Lead structured account planning that ties customer goals and product usage to growth strategies, and create pipeline through stakeholder mapping and expansion plays. Run end-to-end renewals for your largest accounts, partnering closely with Customer Success to deliver a consistent, customer-centric experience while maintaining strong forecasting discipline and executive communication.

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Vidyard
Vidyard
1 month ago

Future Opportunities: Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own a portfolio of top-tier Enterprise accounts and drive expansion, cross-sell, and measurable revenue growth. Lead structured account planning that ties customer goals and product usage to growth strategies, and create pipeline through stakeholder mapping and expansion plays. Run end-to-end renewals for your largest accounts, partnering closely with Customer Success to deliver a consistent, customer-centric experience while maintaining strong forecasting discipline and executive communication.
Location: Quebec
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of top-tier Enterprise accounts to drive expansion and cross-sell while maintaining retention performance.
  • •Build and run structured account plans connecting customer goals, value realization, and product usage to expansion strategy.
  • •Create pipeline from within your book through prospecting, stakeholder mapping, and coordinated expansion plays.
  • •Lead end-to-end renewal execution for your largest Enterprise accounts in the Growth motion from discovery through agreement close.
  • •Partner with your CSM and cross-functional teammates to align on account plans, remove friction, and execute shared post-sales goals.

Pay and Benefits

Salary: CAD 190,000 - 230,000 annually
Equity and Bonus:Equity
Perks:Remote WorkPaid LeaveRrsp MatchEquityHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •5+ years in SaaS account management, customer success, or sales with outcomes in expansion and cross-sell.
  • •Proven success in Enterprise, multi-stakeholder environments with executive alignment and complex procurement.
  • •Strong value-based discovery with ability to translate business goals into crisp plans and commercial paths.
  • •Comfort owning end-to-end commercial cycles within an existing book, including growth-oriented renewals.
  • •Highly organized with forecasting discipline, clean pipeline hygiene, and consistent follow-through.
Experience:5+ yearsSaaS
Skills:Forecasting disciplineExecutive communicationOrganizational skillsCollaborationComfort with ambiguity
Tech Stack:VidyardG SuiteSalesforcePocusIntercomClayGongLookerMetbaseStatisfyZendeskEverAfter

Company Brief

Vidyard
Provides a video platform for sales and marketing teams to create, host, personalize, and track business videos. Helps companies use video for outreach, engagement, and analytics across the customer journey.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Kitchener, Canada
Founded: 2010
WebsiteLinkedIn