Site Lead / Manager (In Office - Accra, Ghana)

Invisible Technologies
Accra
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Evidence-based decision-making","Coaching","Data-driven insights","Performance management","Structured feedback"]

Lead and manage a growing onsite team, setting daily priorities, running 1:1s, and handling first-line personnel matters with evidence-based documentation and escalation. Own day-to-day quality by reviewing work against SOP/style standards, running QA calibration, tracking error rates, and reinforcing quality in real time through floor presence. Monitor performance dashboards (throughput, SLA adherence, utilization), surface trends, and support process improvements in partnership with the Operations Manager.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Invisible Technologies
Invisible Technologies
2 days ago

Site Lead / Manager (In Office - Accra, Ghana)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and manage a growing onsite team, setting daily priorities, running 1:1s, and handling first-line personnel matters with evidence-based documentation and escalation. Own day-to-day quality by reviewing work against SOP/style standards, running QA calibration, tracking error rates, and reinforcing quality in real time through floor presence. Monitor performance dashboards (throughput, SLA adherence, utilization), surface trends, and support process improvements in partnership with the Operations Manager.
Location: Accra
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Directly manage experts and specialists: set daily priorities, unblock work, and maintain clear accountability.
  • •Conduct regular 1:1s focused on performance, development, and issue resolution; manage attendance and floor adherence.
  • •Handle first-line personnel issues (conflicts, conduct, underperformance) and escalate where appropriate.
  • •Own quality assurance by reviewing output against SOP/style guide standards, running QA calibration checks, and maintaining QA logs and error-rate tracking.
  • •Track and report daily/weekly performance dashboards, identify trends/anomalies, and support task-level process optimization with recommended fixes.

Pay and Benefits

Perks:Annual BonusEquity

Key Requirements

  • •1–2 years supervisory experience managing performance and development for a team.
  • •1–2 years Customer Support/Service experience.
  • •Comfort reading performance dashboards and deriving actionable insights from metrics like throughput, error rates, and SLA adherence.
  • •Proven ability to deliver difficult feedback and manage underperformance, using evidence and accurate documentation.
  • •Proficient in Google Sheets for logging, tracking, and light analysis, including running QA calibration and structured output reviews.
Experience:1-2 yearsCustomer supportService operations
Skills:Evidence-based decision-makingCoachingData-driven insightsPerformance managementStructured feedback
Languages:English
Tech Stack:Google Sheets

Company Brief

Invisible Technologies
Invisible Technologies provides an enterprise AI platform that structures messy data, builds digital workflows, deploys agentic solutions, and integrates human expertise to operationalize AI for customers across industries. Founded in 2015, it has rapidly grown and serves large enterprise clients.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Funding: Series A
Headquarters: New York, United States
Founded: 2015
WebsiteLinkedIn