Senior Director, Product Management

Salesforce
San Francisco, California
Workplace: HybridFull timeUSD 218,400 - 365,200 annuallyFunction: Executive & General ManagementExperience: 15+ yearsSkills: ["Leadership","Strategic thinking","Execution","Cross-functional collaboration"]

Lead the evolution of Agentforce Voice AI for customer service and contact centers. Own the end-to-end product lifecycle, defining roadmaps for autonomous voice agents with low-latency streaming, real-time reasoning, and multi-turn conversational logic. Build the “brains” using LLMs/LMMs for intent recognition, sentiment analysis, and service actions, while driving enterprise integrations across CRM/ERP/contact center platforms and knowledge bases like Data Cloud.

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FursaFursa
Salesforce
Salesforce
2 days ago

Senior Director, Product Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the evolution of Agentforce Voice AI for customer service and contact centers. Own the end-to-end product lifecycle, defining roadmaps for autonomous voice agents with low-latency streaming, real-time reasoning, and multi-turn conversational logic. Build the “brains” using LLMs/LMMs for intent recognition, sentiment analysis, and service actions, while driving enterprise integrations across CRM/ERP/contact center platforms and knowledge bases like Data Cloud.
Location: San Francisco, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own the end-to-end product lifecycle for Voice AI capabilities for customer service and contact centers.
  • •Define the roadmap for autonomous voice agents, including low-latency streaming, real-time reasoning, and multi-turn conversational logic.
  • •Build agentic frameworks for intent recognition, sentiment analysis, and autonomous action execution (Service Actions).
  • •Drive voice infrastructure and compliance needs to support global adoption of Agentforce Voice AI.
  • •Partner with Sales, Marketing, and Customer Success to scale Agentforce Voice globally and represent the product in executive briefings and industry events.

Pay and Benefits

Salary: USD 218,400 - 365,200 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife Insurance401kEquity

Key Requirements

  • •15+ years in Product Management, including 5+ years in Conversational AI, CCaaS, or Voice Technology.
  • •Deep expertise in contact centers and voice integration/architecture (SIP, RTP, WebRTC).
  • •Hands-on Voice and AI fundamentals including LLMs, RAG, Prompt Engineering, and NLU.
  • •Proven track record shipping zero-to-one, enterprise-grade products at scale.
  • •Experience managing high-performing PM teams and influencing cross-functional engineering organizations; related technical degree required.
Experience:15+ yearsConversational AICCaaSVoice technologyContact centersEnterprise products
Skills:LeadershipStrategic thinkingExecutionCross-functional collaboration
Tech Stack:LLMsLMMsRAGPrompt EngineeringNLUSIPRTPWebRTCTTSService CloudEinsteinData CloudCRMERPKnowledge BaseContact Center platformsAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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