Senior Customer Success Manager

Adobe Systems
San Jose, San Francisco, Seattle, Los Angeles, Chicago, California
Workplace: HybridFull timeUSD 135,200 - 234,150 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Resourceful","Prioritization","Communication","Presentation","Influential","Relationship building","Stakeholder alignment","Independent work","Navigating ambiguity"]

Own the end-to-end customer relationship for enterprise Creative Cloud accounts, driving activation, adoption, engagement, expansion, and account health. Lead onboarding and implementation to ensure customers achieve goals, deliver executive presentations and point-of-view documents, and position Adobe’s Creative Cloud portfolio (including Firefly, Frame.io, and Adobe Express). Partner with sales, solutions, and product marketing, identify deployment risk, and remediate to grow accounts.

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Adobe Systems
Adobe Systems
23 minutes ago

Senior Customer Success Manager

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Last checked: 23 minutes agoStatus: Live

Job Summary

Own the end-to-end customer relationship for enterprise Creative Cloud accounts, driving activation, adoption, engagement, expansion, and account health. Lead onboarding and implementation to ensure customers achieve goals, deliver executive presentations and point-of-view documents, and position Adobe’s Creative Cloud portfolio (including Firefly, Frame.io, and Adobe Express). Partner with sales, solutions, and product marketing, identify deployment risk, and remediate to grow accounts.
Location: San Jose, San Francisco, Seattle, Los Angeles, Chicago, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own customer relationship end-to-end, accountable for activation, adoption, engagement, expansion, and health scores.
  • •Guide customers through implementation and onboarding to achieve goals and maximize product value.
  • •Serve as a trusted advisor with deep product expertise, including executive presentations and point-of-view documents.
  • •Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to drive launches and expansion.
  • •Identify deployment-risk accounts and collaborate on remediation plans; capture feedback and surface insights to product and marketing teams.
Travel: High travel

Pay and Benefits

Salary: USD 135,200 - 234,150 annually

Key Requirements

  • •5+ years in customer success, sales, or solutions consulting, ideally in creative or technology industries.
  • •Track record of hitting customer success metrics or sales quota and resolving complex customer challenges.
  • •A creative mindset with curiosity to improve products, processes, or experiences.
  • •Familiarity with creative software (e.g., Creative Cloud, Canva, Figma) is a plus.
  • •Bachelor's degree or equivalent experience.
Experience:5+ yearsCreative industryTechnologyCustomer successSalesSolutions consulting
Education:Bachelor's
Skills:ResourcefulPrioritizationCommunicationPresentationInfluentialRelationship buildingStakeholder alignmentIndependent workNavigating ambiguity
Tech Stack:Creative CloudFireflyFrame.ioAdobe ExpressAdobe AcrobatAdobe Experience PlatformAdobe Experience ManagerGenStudioCanvaFigma

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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