MFG Customer Success Executive

NTT
Hanoi
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Consulting mindset","Customer-centric","Detail-oriented","Communication","Stakeholder management"]

Drive customer success for manufacturing enterprise clients by managing the end-to-end customer lifecycle and acting as a trusted advisor. Understand manufacturing operations and transformation needs, identify whitespace opportunities, and recommend efficiency-improving solutions. Partner with delivery, technical, and sales teams to ensure smooth implementation, lead ROI-driven solution discussions, and support project governance while strengthening long-term stakeholder relationships.

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FursaFursa
NTT
NTT
2 months ago

MFG Customer Success Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive customer success for manufacturing enterprise clients by managing the end-to-end customer lifecycle and acting as a trusted advisor. Understand manufacturing operations and transformation needs, identify whitespace opportunities, and recommend efficiency-improving solutions. Partner with delivery, technical, and sales teams to ensure smooth implementation, lead ROI-driven solution discussions, and support project governance while strengthening long-term stakeholder relationships.
Location: Hanoi
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end customer lifecycle for Manufacturing clients.
  • •Advise clients by understanding business processes and transformation needs.
  • •Identify whitespace opportunities and recommend solutions to improve efficiency and performance.
  • •Collaborate with delivery, technical, and sales teams to ensure smooth implementation.
  • •Lead solution discussions and ROI-driven presentations, and support project governance to meet client expectations.

Pay and Benefits

Perks:Social InsuranceAnnual BonusHealth InsurancePaid LeaveTraining Sponsorship

Key Requirements

  • •8+ years of experience in customer success, account management, or solution delivery.
  • •Strong exposure to the Manufacturing industry, including factory, supply chain, and operations.
  • •A strong consulting mindset to translate business needs into solutions.
  • •Ability to clearly present value and ROI to clients.
  • •Professional English proficiency; Japanese is a plus.
Experience:8+ yearsManufacturingEnterprise clients
Skills:Consulting mindsetCustomer-centricDetail-orientedCommunicationStakeholder management
Languages:EnglishJapanese

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn