NTT

4 weeks ago

MFG Customer Success Executive

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer success for manufacturing enterprise clients by managing the end-to-end customer lifecycle and acting as a trusted advisor. Understand manufacturing operations and transformation needs, identify whitespace opportunities, and recommend efficiency-improving solutions. Partner with delivery, technical, and sales teams to ensure smooth implementation, lead ROI-driven solution discussions, and support project governance while strengthening long-term stakeholder relationships.

Location: Hanoi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end customer lifecycle for Manufacturing clients.
•Advise clients by understanding business processes and transformation needs.
•Identify whitespace opportunities and recommend solutions to improve efficiency and performance.
•Collaborate with delivery, technical, and sales teams to ensure smooth implementation.
•Lead solution discussions and ROI-driven presentations, and support project governance to meet client expectations.

Pay and Benefits

Perks:Social InsuranceAnnual BonusHealth InsurancePaid LeaveTraining Sponsorship

Key Requirements

•8+ years of experience in customer success, account management, or solution delivery.
•Strong exposure to the Manufacturing industry, including factory, supply chain, and operations.
•A strong consulting mindset to translate business needs into solutions.
•Ability to clearly present value and ROI to clients.
•Professional English proficiency; Japanese is a plus.

Experience:8+ yearsManufacturingEnterprise clients

Skills:Consulting mindsetCustomer-centricDetail-orientedCommunicationStakeholder management

Languages:EnglishJapanese

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT