Director, Client Success

Ipsos
San Francisco, California, Cincinnati, New York, Chicago
Workplace: HybridFull timeUSD 100,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Written communication","Oral communication","Critical thinking","Analytic skills","Attention to detail","Proactive mindset","Inquisitiveness"]

Lead the Communities and Custom Panel client success team by driving client communications, documentation, and operational alignment across launch, recruitment, completes, and ongoing workflows. Own client-facing deliverables and SOP updates, manage end-to-end project financials, and coordinate recruitment strategy with vendor sourcing. Facilitate cross-functional status meetings, maintain decision logs and canonical documentation, and identify operational/cost-saving improvements to meet client objectives.

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FursaFursa
Ipsos
Ipsos
2 days ago

Director, Client Success

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead the Communities and Custom Panel client success team by driving client communications, documentation, and operational alignment across launch, recruitment, completes, and ongoing workflows. Own client-facing deliverables and SOP updates, manage end-to-end project financials, and coordinate recruitment strategy with vendor sourcing. Facilitate cross-functional status meetings, maintain decision logs and canonical documentation, and identify operational/cost-saving improvements to meet client objectives.
Location: San Francisco, California, Cincinnati, New York, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead client communications for project timelines, launch/recruitment updates, and completes.
  • •Own development and maintenance of client-facing documentation and SOPs.
  • •Manage project financials end-to-end including order forms, budget allocation tracking, internal quoting updates, and invoicing.
  • •Oversee recruitment strategy by liaising with external vendors and scaling recurring participant needs.
  • •Drive cross-functional operational alignment by building agendas, leading weekly status meetings, and maintaining decision logs and canonical documentation.

Pay and Benefits

Salary: USD 100,000 - 115,000 annually
Perks:Paid LeaveHealth InsuranceWellness Stipend

Key Requirements

  • •6+ years of marketing research operations experience focused on project management and Client Success.
  • •Experience identifying and managing issues such as quality control, timeline slippage, and scope with conflicting priorities.
  • •Process management and improvement experience for research operations.
  • •Proven expertise with standard research deliverables such as data tables, toplines, report decks, and cross-tabulation tools.
  • •Proven expertise with standard research inputs including questionnaire design, coding specs and tab plans, and sample plans and quotas.
Experience:6+ yearsMarketing researchProject managementClient successQuantitative researchQualitative research
Skills:Written communicationOral communicationCritical thinkingAnalytic skillsAttention to detailProactive mindsetInquisitiveness

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn