SBU Administrator

Teletech
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Attention to detail","Communication","Organizational","Time management","Problem-solving"]

Join the Daventry team as a Strategic Business Unit Administrator, providing administrative support to the Ford Customer Relationship Centre. You’ll act as a first point of contact by monitoring team inboxes, distributing mail, allocating customer queries to agents, and escalating when needed. The role also supports operational reporting and post handling, while collaborating with team members, managers, and other departments to keep day-to-day operations running smoothly.

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Teletech
Teletech
2 days ago

SBU Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Join the Daventry team as a Strategic Business Unit Administrator, providing administrative support to the Ford Customer Relationship Centre. You’ll act as a first point of contact by monitoring team inboxes, distributing mail, allocating customer queries to agents, and escalating when needed. The role also supports operational reporting and post handling, while collaborating with team members, managers, and other departments to keep day-to-day operations running smoothly.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Distribute mail correspondence for all teams
  • •Cover inbound email communications and allocate customer queries to agents
  • •Check inboxes and set reminders so customer communications are responded to within agreed timescales
  • •Build and maintain working relationships with team members, customers, managers, and other departments
  • •Deliver ad hoc administrative and operational support, including covering other administrators during leave

Pay and Benefits

Salary: GBP 26,441 annually

Key Requirements

  • •GCSEs (or equivalent)
  • •Previous administration experience
  • •Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • •Ability to manage multiple priorities accurately
  • •Good written and verbal communication skills
Education:High School
Skills:Attention to detailCommunicationOrganizationalTime managementProblem-solving
Tech Stack:Microsoft OfficeWordExcelOutlookPowerPoint

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn