Service Management Process Manager with French
Dimension Data
Brussels, Luxembourg
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Analytical skills","Organizational skills","Communication","Documentation","Interpersonal skills"]Lead service management process work for the European Commission’s Network Managed Services under the NMSIII framework. Design, implement, and continuously improve ITIL V3-aligned (and/or DevOps) processes across a multi-site, mission-critical infrastructure ecosystem spanning network, security, telephony, and compliance. Support operational teams in Brussels and Luxembourg, run process audits, track KPIs, drive continuous improvement, and translate process needs into tooling and automation specifications.
