Sales Account Manager

Keyloop
Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship-building","Communication","Consultative approach","Strategic planning","Customer advocacy"]

Own and grow a defined portfolio of top Canadian automotive retail accounts by building trusted relationships with senior stakeholders. Lead retention and expansion efforts through upsell and cross-sell alongside sales executives, while coordinating a cross-functional pod (sales, professional services, customer success). Create and maintain strategic account plans, track account health and performance with data, and serve as customer advocate to ensure alignment across product, support, and service delivery.

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Keyloop
Keyloop
4 days ago

Sales Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow a defined portfolio of top Canadian automotive retail accounts by building trusted relationships with senior stakeholders. Lead retention and expansion efforts through upsell and cross-sell alongside sales executives, while coordinating a cross-functional pod (sales, professional services, customer success). Create and maintain strategic account plans, track account health and performance with data, and serve as customer advocate to ensure alignment across product, support, and service delivery.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a defined portfolio of clients and build trusted advisor relationships with senior stakeholders.
  • •Lead retention initiatives and drive revenue growth through upsell and cross-sell with sales executives on the accounts.
  • •Coordinate cross-functional pod teams (sales, professional services, customer success) to deliver cohesive account strategies.
  • •Develop and maintain strategic account plans covering client goals, risks, opportunities, and business outcomes.
  • •Represent the voice of the customer internally and monitor account health and performance to proactively improve adoption and satisfaction.

Key Requirements

  • •At least 4 years of hands-on experience managing client accounts with a focus on customer success and business growth.
  • •Proven experience in account management, preferably within the SaaS or software sector.
  • •Strong understanding of SaaS business models and customer lifecycle management; automotive retail experience is a bonus.
  • •Familiarity with sales methodologies such as solution selling or consultative selling.
  • •Strong customer success knowledge, including retention strategies and account health monitoring.
Experience:4+ yearsSaaSAutomotive retail
Skills:Relationship-buildingCommunicationConsultative approachStrategic planningCustomer advocacy

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn