Service Concierge, Costa Mesa

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Communication","Organization","Multi-tasking"]

Deliver a world-class service-center experience by greeting clients, answering phones, directing inquiries, and scheduling appointments. Manage open service tasks and due bills with timely follow-up, logging activities in the system. Coordinate loaner agreements and work order pre-writes (including signatures and recall/campaign checks). Assist service advisors during vehicle check-in with walkthroughs, intake forms, and photo documentation, and support facility service requests and valet duties as needed.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge, Costa Mesa

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver a world-class service-center experience by greeting clients, answering phones, directing inquiries, and scheduling appointments. Manage open service tasks and due bills with timely follow-up, logging activities in the system. Coordinate loaner agreements and work order pre-writes (including signatures and recall/campaign checks). Assist service advisors during vehicle check-in with walkthroughs, intake forms, and photo documentation, and support facility service requests and valet duties as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide world-class customer experience to Lucid service-center clients by greeting visitors, answering phones, directing inquiries, and scheduling appointments.
  • •Coordinate appointments based on service-center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills with proactive customer follow-up and timely resolution, ensuring accurate record-keeping in the system.
  • •Manage loaner agreements and arrange rental vehicle requests (including Lyft rides) for customer convenience.
  • •Assist service advisors during vehicle check-in by performing walkthroughs, completing intake forms, taking photographs, and reporting damages found; also submit facility service requests through Service Channel.

Pay and Benefits

Salary: USD 17 - 24 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •18 years of age or older
  • •Demonstrated excellence in customer service
  • •Ability to solve problems and manage multiple priorities in a fast-paced environment
  • •Excellent written and verbal communication skills
  • •Comfort using basic computer applications such as Microsoft Office and learning proprietary DMS software
Experience:AutomotiveLuxury retailStart-up
Skills:Customer serviceProblem-solvingCommunicationOrganizationMulti-tasking
Licenses:Driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMSService ChannelLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn