Customer Support Center Representative I, II

Handle high-volume customer inquiries across calls, emails, web chats, and web cases to meet sales and service goals. Investigate and resolve account-related issues for new and existing customers, including balance/check inquiries, fund verifications, transfers, and check orders, while providing Online Banking support. Maintain compliance with Old Second policies and build advanced product/service knowledge; at senior level, manage escalations and support training of new representatives.