Senior Specialist, Corporate Consumer Relations

Synchrony
Florida, Orlando
Workplace: RemoteFull timeUSD 25.5 - 35 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Analytical skills","Ability to handle confidential material","Multi-tasking","Communication"]

Research and respond to complex, high-risk escalated customer complaints across multiple channels while mitigating reputational risk and protecting the brand. Serve as a customer liaison with internal process owners to drive resolution, and coordinate with federal/state regulatory agencies and the Better Business Bureau. Analyze complaint trends to identify root causes, manage documentation and tracking, and handle telephone inquiries while meeting compliance and policy requirements.

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FursaFursa
Synchrony
Synchrony
2 days ago

Senior Specialist, Corporate Consumer Relations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Research and respond to complex, high-risk escalated customer complaints across multiple channels while mitigating reputational risk and protecting the brand. Serve as a customer liaison with internal process owners to drive resolution, and coordinate with federal/state regulatory agencies and the Better Business Bureau. Analyze complaint trends to identify root causes, manage documentation and tracking, and handle telephone inquiries while meeting compliance and policy requirements.
Location: Florida, Orlando
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Research, interpret, and respond in writing to complaints/inquiries received via print, email, text, handwritten images, and scanned formats.
  • •Act as a customer liaison and interface with process owners to bring resolution.
  • •Work directly with federal and state regulatory agencies and Better Business Bureau offices to bring resolution.
  • •Provide continuous customer service support to ensure one-call resolution and maximize retention and loyalty.
  • •Analyze complaint trends, identify patterns to determine root cause, and recommend opportunities.

Pay and Benefits

Salary: USD 25.5 - 35 hourly

Key Requirements

  • •Minimum 12 months experience in Synchrony Call Center Customer Service or Blend role.
  • •Knowledge of Synchrony policies and procedures.
  • •Must not be on any active formal or final formal corrective action.
  • •Must be willing to work within current hours of operation (Mon-Fri 8am-8pm ET, Sat 10am-7pm ET), subject to change.
  • •Must be 18 years or older and have a high school diploma or equivalent.
Education:High School
Skills:Interpersonal skillsAnalytical skillsAbility to handle confidential materialMulti-taskingCommunication
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Synchrony
Provides consumer financing solutions including private-label credit cards, co-branded cards, and specialty financing for retailers and consumers, alongside digital banking and payment solutions.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stamford, United States
Founded: 2003
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn