Remote IT Support

Qureos
Toronto
Workplace: RemoteFull-timeUSD 25 - 35 hourlyFunction: IT Support & HelpdeskSkills: ["Communication","Problem-solving","Independent work","Time management"]

Provide first-line remote technical support to staff for hardware, software, and network issues. Diagnose and resolve problems via remote tools, email, and telephone, while installing and maintaining computers, peripherals, and user access. Maintain accurate helpdesk documentation, support onboarding of new employees, and escalate complex cases when needed. Help build and update IT support documentation and knowledge-base articles for a remote workforce.

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FursaFursa
Qureos
Qureos
2 days ago

Remote IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-line remote technical support to staff for hardware, software, and network issues. Diagnose and resolve problems via remote tools, email, and telephone, while installing and maintaining computers, peripherals, and user access. Maintain accurate helpdesk documentation, support onboarding of new employees, and escalate complex cases when needed. Help build and update IT support documentation and knowledge-base articles for a remote workforce.
Location: Toronto
Workplace: Remote
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first-line technical support for hardware, software, and network-related issues.
  • •Diagnose and resolve technical queries remotely via tools, email, and telephone.
  • •Install, configure, and maintain computer systems, applications, and peripherals.
  • •Manage user accounts, permissions, and access rights across platforms.
  • •Document support tickets and resolutions in the helpdesk system and assist with employee onboarding.

Pay and Benefits

Salary: USD 25 - 35 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in remote IT support, helpdesk, or service desk roles.
  • •Strong knowledge of Windows and macOS operating systems.
  • •Proficiency with Microsoft 365 administration, including user management and application support.
  • •Excellent problem-solving and troubleshooting with strong attention to detail.
  • •Experience with remote desktop applications and helpdesk ticketing systems.
Skills:CommunicationProblem-solvingIndependent workTime management
Tech Stack:WindowsMacOSMicrosoft 365Remote desktopHelpdesk ticketing systemEmailTelephone

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn