Visa

6 days ago

Workstation Support Associate (IT Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide 2nd level end-user support for workstation and mobile issues across physical and virtual environments, including troubleshooting Windows 11, macOS, iOS/Android, and Microsoft 365/Office 365. Support voice & video conferencing/AV triage and day-to-day incident and adds/moves/changes. Manage incidents in ServiceNow/ITSM, perform diagnostic procedures, maintain asset database accuracy, and escalate unresolved issues while delivering exceptional customer service.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide 2nd level support for escalated workstation and mobile issues and requests.
•Handle day-to-day operational support for incidents and adds/moves/changes for voice/video conferencing and AV equipment, escalating appropriately.
•Perform daily sweeps to verify conferencing equipment functionality using defined procedures.
•Collect issue details from end users (in person/phone/email/IM/chat), run diagnostics to isolate and resolve problems, and prioritize incidents to meet SLAs.
•Maintain incident records and resolution details in ServiceNow, keep deployed asset data accurate, and help create knowledge articles with senior technicians.

Key Requirements

•Strong customer service experience.
•Minimum of 6 months relevant work experience or a bachelor’s degree.
•Support and troubleshoot Windows 11, Microsoft 365 suite, macOS, iOS, and Android.
•Intermediate networking connectivity knowledge and troubleshooting.
•Installation, configuration, and support of local/LAN printers, plus AV triage for live events.

Experience:End user supportIT support

Education:Bachelor's

Skills:Customer serviceInterpersonal skillsProblem solvingAbility to multitaskProactive mindset

Tech Stack:Windows 11M365Microsoft 365OSXMacOSIOSAndroidOffice 365LAN printersAVITSMServiceNowEndpoint securityVoice & video conferencingUnified communications

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

6 days ago

Workstation Support Associate (IT Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide 2nd level support for escalated workstation and mobile issues and requests.
•Handle day-to-day operational support for incidents and adds/moves/changes for voice/video conferencing and AV equipment, escalating appropriately.
•Perform daily sweeps to verify conferencing equipment functionality using defined procedures.
•Collect issue details from end users (in person/phone/email/IM/chat), run diagnostics to isolate and resolve problems, and prioritize incidents to meet SLAs.
•Maintain incident records and resolution details in ServiceNow, keep deployed asset data accurate, and help create knowledge articles with senior technicians.

Key Requirements

•Strong customer service experience.
•Minimum of 6 months relevant work experience or a bachelor’s degree.
•Support and troubleshoot Windows 11, Microsoft 365 suite, macOS, iOS, and Android.
•Intermediate networking connectivity knowledge and troubleshooting.
•Installation, configuration, and support of local/LAN printers, plus AV triage for live events.

Experience:End user supportIT support

Education:Bachelor's

Skills:Customer serviceInterpersonal skillsProblem solvingAbility to multitaskProactive mindset

Tech Stack:Windows 11M365Microsoft 365OSXMacOSIOSAndroidOffice 365LAN printersAVITSMServiceNowEndpoint securityVoice & video conferencingUnified communications

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor