GovCIO

6 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Orlando, coordinating with help desks, support teams, and technical staff to troubleshoot and resolve service issues. Handle on-call problem resolution through ServiceNow tickets, perform routine maintenance and hardware/component replacement, and install OS patches/upgrades via SCCM Software Center. Support telework users remotely (VPN/Citrix), manage device encryption and relocation requests, and assist with network/security operations and wireless services.

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for all IT activities, consulting with support teams, help desks, and customers to resolve problems.
•Provide on-call technical support by identifying, researching, and resolving issues received via ServiceNow tickets.
•Coordinate and perform operation/maintenance for networks and servers, including troubleshooting, installing, and maintaining products/equipment.
•Perform routine system maintenance and analysis (hardware configurations and equipment component replacement) and install OS patches/upgrades via SCCM Software Center.
•Support telework/home users remotely, ensuring application connectivity over VPN and/or Citrix, and assist with device encryption and relocation requests.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•(Preferred) 6+ months troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshMicrosoft Operating SystemsSwitchesRoutersVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust Clearance

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

6 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide onsite support for all IT activities, consulting with support teams, help desks, and customers to resolve problems.
•Provide on-call technical support by identifying, researching, and resolving issues received via ServiceNow tickets.
•Coordinate and perform operation/maintenance for networks and servers, including troubleshooting, installing, and maintaining products/equipment.
•Perform routine system maintenance and analysis (hardware configurations and equipment component replacement) and install OS patches/upgrades via SCCM Software Center.
•Support telework/home users remotely, ensuring application connectivity over VPN and/or Citrix, and assist with device encryption and relocation requests.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•(Preferred) 6+ months troubleshooting Apple Macintosh software and hardware in a customer service role.

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshMicrosoft Operating SystemsSwitchesRoutersVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust Clearance

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn