Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support CarMax’s Service Department by answering incoming service calls and assisting customers in person and by phone before, during, and after repairs. Schedule appointments, route calls, complete reminder and follow-up calls, and contact customers about repair requests while maintaining accurate repair order records. Audit sublet invoices and monitor loaner logs for guideline compliance, and uphold CarMax EH&S requirements in a clean, organized work area.

Location: Charleston

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Answer incoming service calls promptly and professionally with empathy and a friendly tone.
•Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
•Schedule service appointments, route calls, and provide clear responses to customer inquiries.
•Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; contact customers with repair requests and file repair orders daily.
•Audit sublet invoices and monitor loaner logs for compliance with CarMax guidelines and audit requirements, while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 17.96 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
•Flexible availability, including nights, weekends, holidays, and extended shifts.

Skills:CommunicationCustomer serviceActive listeningCollaborationAttention to detail

Tech Stack:Spreadsheets

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Charleston

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Answer incoming service calls promptly and professionally with empathy and a friendly tone.
•Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
•Schedule service appointments, route calls, and provide clear responses to customer inquiries.
•Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; contact customers with repair requests and file repair orders daily.
•Audit sublet invoices and monitor loaner logs for compliance with CarMax guidelines and audit requirements, while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 17.96 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
•Flexible availability, including nights, weekends, holidays, and extended shifts.

Skills:CommunicationCustomer serviceActive listeningCollaborationAttention to detail

Tech Stack:Spreadsheets

Company Brief

CarMax

Industry: Automotive

Website