Service Operator

CarMax
Charleston
Workplace: OnsiteFull timeUSD 17.96 - 17.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer focus","Communication","Empathy","Active listening","Collaboration"]

Support CarMax’s Service Department as a Customer Operator by answering incoming service calls, assisting customers in person and over the phone, scheduling and routing service appointments, and conducting reminder and follow-up calls. You’ll help partners in the service process, contact customers about repair requests, file and maintain accurate repair records, and audit sublet invoices and loaner logs while meeting EH&S guidelines.

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CarMax
CarMax
2 months ago

Service Operator

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Last checked: 10 hours agoStatus: Live

Job Summary

Support CarMax’s Service Department as a Customer Operator by answering incoming service calls, assisting customers in person and over the phone, scheduling and routing service appointments, and conducting reminder and follow-up calls. You’ll help partners in the service process, contact customers about repair requests, file and maintain accurate repair records, and audit sublet invoices and loaner logs while meeting EH&S guidelines.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls and follow up when special-order parts arrive, and contact customers with repair requests.
  • •Maintain accurate repair records and documentation, including filing repair orders daily, and audit sublet invoices and loaner logs.

Pay and Benefits

Salary: USD 17.96 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer focusCommunicationEmpathyActive listeningCollaboration
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn