Renuity

2 days ago

IT Service Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide entry-level to intermediate IT support to end users across the enterprise, handling service requests and incidents with a focus on speed, accuracy, and customer satisfaction. Diagnose issues, troubleshoot supported software and hardware, gather and communicate information via phone/email/chat, and manage escalation of complex problems. Maintain detailed ticket documentation, prioritize incidents using SLA/criticality, support Windows/macOS/iOS/iPadOS, and collaborate with the Technology Services team in Madison.

Location: Madison

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver exceptional customer service for every user interaction.
•Respond promptly to service requests and incidents and resolve them in a timely manner.
•Conduct initial problem diagnosis and troubleshoot issues across supported software, hardware, and infrastructure.
•Gather relevant information and communicate with customers via phone, email, and chat.
•Escalate complex issues when needed, document ticket notes, and prioritize incidents based on SLA compliance.

Pay and Benefits

Perks:Health InsuranceVisionDental401kPaid Leave

Key Requirements

•Technical degree in information systems, computer science, or a related field.
•1+ years of information technology experience.
•Support Windows, macOS, iOS, and iPadOS.
•Knowledge of M365, Teams, SharePoint, and OneDrive.
•Strong verbal and written communication for customer interactions.

Experience:1+ years

Education:

Skills:CommunicationProblem-solvingCustomer-centricCollaborationCustomer service

Tech Stack:WindowsMacOSIOSIPadOSM365TeamsSharePointOneDrive

Company Brief

Renuity

Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.

Industry: Construction Tech

Website

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Renuity

2 days ago

IT Service Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Madison

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver exceptional customer service for every user interaction.
•Respond promptly to service requests and incidents and resolve them in a timely manner.
•Conduct initial problem diagnosis and troubleshoot issues across supported software, hardware, and infrastructure.
•Gather relevant information and communicate with customers via phone, email, and chat.
•Escalate complex issues when needed, document ticket notes, and prioritize incidents based on SLA compliance.

Pay and Benefits

Perks:Health InsuranceVisionDental401kPaid Leave

Key Requirements

•Technical degree in information systems, computer science, or a related field.
•1+ years of information technology experience.
•Support Windows, macOS, iOS, and iPadOS.
•Knowledge of M365, Teams, SharePoint, and OneDrive.
•Strong verbal and written communication for customer interactions.

Experience:1+ years

Education:

Skills:CommunicationProblem-solvingCustomer-centricCollaborationCustomer service

Tech Stack:WindowsMacOSIOSIPadOSM365TeamsSharePointOneDrive

Company Brief

Renuity

Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.

Industry: Construction Tech

Website