Community Manager, Slack

Salesforce
Atlanta, Indianapolis
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Community-building","Communication","Cross-functional collaboration","Organizational skills","Analytical skills"]

Own the end-to-end digital experience for Salesforce’s unified Trailblazer Community on Slack, including workspace setup, onboarding, channel architecture, and community guidelines. Lead day-to-day moderation, member support, and community health monitoring, while driving readiness for the September MVP launch. Partner across product, engineering, marketing, legal, and security to launch enablement resources and campaigns, and measure impact using KPIs like MAU, engagement, onboarding completion, and CSAT as the community scales to 200K+ members.

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FursaFursa
Salesforce
Salesforce
2 days ago

Community Manager, Slack

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the end-to-end digital experience for Salesforce’s unified Trailblazer Community on Slack, including workspace setup, onboarding, channel architecture, and community guidelines. Lead day-to-day moderation, member support, and community health monitoring, while driving readiness for the September MVP launch. Partner across product, engineering, marketing, legal, and security to launch enablement resources and campaigns, and measure impact using KPIs like MAU, engagement, onboarding completion, and CSAT as the community scales to 200K+ members.
Location: Atlanta, Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end member experience for the Trailblazer Community on Slack, from onboarding through ongoing engagement.
  • •Lead workspace setup including channel architecture and community guidelines aligned to brand and values.
  • •Manage moderation operations, including spam management, escalation paths, and member support, partnering with Legal and Security.
  • •Drive community launch and activation readiness for the September MVP launch and support on-site engagement at Tier 1 events.
  • •Track and report workspace KPIs (e.g., MAU, onboarding completion, engagement, CSAT) and partner with engineering on analytics infrastructure as the community scales.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVisionHealth InsurancePaid Parental401kLife Insurance

Key Requirements

  • •5+ years of experience as a Community Manager or Community Marketing Manager.
  • •Passion for community-building and creating digital experiences that feel human.
  • •Strong passion for Slack and its features, including workspace management, channel operations, and Slack-native tools like workflows, canvases, and Slackbot.
  • •Strong written and verbal communication skills for member-facing copy, stakeholder updates, and internal documentation.
  • •BA/BS degree and ability to work cross-functionally while managing multiple tasks under pressure.
Experience:5+ yearsDigital communities
Education:Bachelor's
Skills:Community-buildingCommunicationCross-functional collaborationOrganizational skillsAnalytical skills
Tech Stack:SlackWorkflowsCanvasesSlackbotAI-powered community toolsAgentforceMuleSoftTableauDreamforceBevyAnalytics

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor