Bilingual Member Support Expert (EN + FR) - Canada

Alan
Toronto
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Organizational skills","Problem-solving","Empathy","Initiative","Adaptability","Judgment","Mentoring"]

Provide timely, transparent, and empowering support to Alan members and business customers. Develop expertise in healthcare systems and Alan’s products, help members maximize their coverage, and share insights to improve products and services. Beyond day-to-day support, own strategic projects to scale Care operations in Canada, adapt processes from France/Spain/Belgium, and support onboarding and cross-functional improvements while using AI to speed and improve responses.

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Alan
Alan
18 hours ago

Bilingual Member Support Expert (EN + FR) - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide timely, transparent, and empowering support to Alan members and business customers. Develop expertise in healthcare systems and Alan’s products, help members maximize their coverage, and share insights to improve products and services. Beyond day-to-day support, own strategic projects to scale Care operations in Canada, adapt processes from France/Spain/Belgium, and support onboarding and cross-functional improvements while using AI to speed and improve responses.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide timely, transparent, empowering support to Alan members.
  • •Build expertise in healthcare systems and Alan’s products to help members and business customers get value from coverage.
  • •Share insights to improve Alan products and services.
  • •Support new company onboardings and collaborate across teams on strategic initiatives.
  • •Own strategic projects to scale Care operations in Canada, including adapting processes and improving member experience.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetParental LeaveRemote Work

Key Requirements

  • •3+ years of relevant experience in member/customer support or related work.
  • •Fluency in written and spoken English and French (mandatory).
  • •Strong communication and organizational skills, with the ability to simplify complex topics.
  • •Comfortable with technology and multi-channel support, using AI to structure information and speed repetitive tasks.
  • •Demonstrates empathy, initiative, adaptability, and sound judgment (plus interest in mentoring/leading others).
Experience:3+ years
Skills:CommunicationOrganizational skillsProblem-solvingEmpathyInitiativeAdaptabilityJudgmentMentoring
Languages:EnglishFrench
Tech Stack:AIMulti-channel support

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor