Branch Manager

First Abu Dhabi Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","People management","Stakeholder engagement","Communication","Problem-solving","Decision-making"]

Lead branch operations end to end: drive sales across retail banking products, deliver exceptional customer experiences, and ensure strict compliance with bank policies and regulatory requirements. Own service KPIs such as NPS, RFT, turnaround times, and complaints within SLA, and implement corrective actions to improve performance. Manage cash and security protocols, maintain audit readiness, and develop high-performing teams through performance management, coaching, and training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
23 hours ago

Branch Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead branch operations end to end: drive sales across retail banking products, deliver exceptional customer experiences, and ensure strict compliance with bank policies and regulatory requirements. Own service KPIs such as NPS, RFT, turnaround times, and complaints within SLA, and implement corrective actions to improve performance. Manage cash and security protocols, maintain audit readiness, and develop high-performing teams through performance management, coaching, and training.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the branch to achieve sales, service, operational, and people leadership objectives.
  • •Achieve and exceed branch sales targets across CASA, lending, wealth, insurance, and other retail products.
  • •Drive customer-first culture and relationship management to improve service KPIs (including NPS, RFT, turnaround times, complaint resolution, and Mystery Shopping).
  • •Ensure compliance across onboarding, KYC, AML, and regulatory requirements; oversee complaint management with root cause analysis.
  • •Manage branch operations including cash management, vault custody, safe deposit lockers, and security protocols, and maintain audit readiness.

Key Requirements

  • •Bachelor’s degree in Banking, Business Administration, Finance, or a related field.
  • •Minimum 10 years of experience within the banking industry.
  • •At least 5 years of experience in Branch Management or a similar leadership role.
  • •Proven track record delivering sales targets, customer service excellence, and operational compliance.
  • •Strong leadership, people management, stakeholder engagement, and knowledge of retail banking operations, KYC, and AML.
Experience:10+ yearsBankingRetail banking
Education:Bachelor's
Skills:LeadershipPeople managementStakeholder engagementCommunicationProblem-solvingDecision-making

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor