Cross Technology Managed Services Engineer (L1)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client-centric approach","Communication","Active listening","Discipline","Ability to work under pressure"]

Serve as the first point of contact for clients by monitoring their IT infrastructure and resolving standard, low-complexity incidents and service requests. Investigate first-line issues to identify root causes, provide support via phone, ITSM tickets, or chat, and perform maintenance such as patching and configuration changes. Work across multiple technology domains (e.g., Cloud, Security, Networking, Applications) and contribute to disaster recovery tests while ensuring SLA compliance and smooth shift handovers.

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FursaFursa
NTT
NTT
4 days ago

Cross Technology Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for clients by monitoring their IT infrastructure and resolving standard, low-complexity incidents and service requests. Investigate first-line issues to identify root causes, provide support via phone, ITSM tickets, or chat, and perform maintenance such as patching and configuration changes. Work across multiple technology domains (e.g., Cloud, Security, Networking, Applications) and contribute to disaster recovery tests while ensuring SLA compliance and smooth shift handovers.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions to identify problems and errors before or as they occur.
  • •Investigate and resolve first-line incidents, pinpointing root causes and handling standard, low-complexity service requests.
  • •Provide support to clients via telephonic support, ITSM tickets, or chat, and escalate incidents when necessary.
  • •Perform maintenance activities such as patching and configuration changes to keep client systems operating smoothly.
  • •Support disaster recovery functions and tests, ensure seamless shift handovers, and maintain zero missed SLA conditions.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined handling of tickets daily, promptly following defined SOPs.
  • •Ability to resolve tickets using knowledge articles and provided SOPs.
  • •Good understanding of ITSM tools and a bachelor’s degree (or equivalent qualification/work experience) in IT or Computing.
Education:
Skills:Client-centric approachCommunicationActive listeningDisciplineAbility to work under pressure
Tech Stack:ITILITSMITSM ticketsKnowledge articlesSOPsDisaster recoveryManagement agents

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn