English Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Relationship-building"]

This full-time, on-site Cairo-based role involves handling customer inquiries in a call center, resolving issues, and delivering superior service. You will respond to calls, propose solutions, maintain accurate records, and build strong customer relationships while contributing to a positive, professional team environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
4 months ago

English Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

This full-time, on-site Cairo-based role involves handling customer inquiries in a call center, resolving issues, and delivering superior service. You will respond to calls, propose solutions, maintain accurate records, and build strong customer relationships while contributing to a positive, professional team environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer calls and inquiries to resolve issues and provide superior service.
  • •Offer solutions to resolve customer concerns and ensure satisfaction.
  • •Maintain accurate records of customer interactions.
  • •Build strong relationships with customers and collaborate with the team.
  • •Contribute to a positive, professional team environment.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong interpersonal skills with effective communication and relationship-building.
  • •Fluency in English.
  • •Experience handling customer inquiries and resolving issues.
  • •Ability to maintain accurate records of customer interactions.
  • •On-site, in Cairo-based full-time role.
Experience:TelecommunicationsCustomer service
Skills:CommunicationInterpersonal skillsRelationship-building
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor