Service Management Solution Architect

Applied Materials
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10-12 yearsEducation: bachelorsSkills: ["Communication","Leadership","Solution architect skills","Stakeholder engagement","Problem-solving","Documentation"]

Architect and lead enterprise post-sales Service Management and Resource Scheduling platforms to enhance the digital customer experience. Partner with business stakeholders, product owners, UX, and engineering to deliver service case execution, labor confirmations, part ordering, and part returns. Modernize and integrate with ERP (SAP S/4HANA), CRM, and billing systems, ensuring scalable, secure solutions and high design integrity across complex, cross-functional initiatives.

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Applied Materials
Applied Materials
1 month ago

Service Management Solution Architect

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Last checked: 13 hours agoStatus: Live

Job Summary

Architect and lead enterprise post-sales Service Management and Resource Scheduling platforms to enhance the digital customer experience. Partner with business stakeholders, product owners, UX, and engineering to deliver service case execution, labor confirmations, part ordering, and part returns. Modernize and integrate with ERP (SAP S/4HANA), CRM, and billing systems, ensuring scalable, secure solutions and high design integrity across complex, cross-functional initiatives.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and execute IT programs for service execution aligned with business growth and digital transformation goals.
  • •Lead cross-functional teams across IT, product, UX, and business operations to deliver capabilities across the equipment lifecycle.
  • •Drive platform modernization and integrations with ERP (e.g., SAP S/4HANA), CRM, and billing systems.
  • •Serve as a subject matter expert, managing personnel delivering build, test, and deployment of complex business application solutions.
  • •Oversee functional specification development and configuration for complex projects; develop testing and data conversion strategies.
Travel: Low travel

Key Requirements

  • •10-12 years in IT roles with 10+ years in Service Management for service/maintenance and parts/products, including resource scheduling and dispatching on digital platforms.
  • •Experience with after-market sales and service activities such as service case execution, labor confirmation, pass down reporting, part ordering, part confirmation, part returns, installed base, warranty management, SLAs, and entitlements.
  • •Implementation experience for service management processes using SAP S/4HANA, SAP ERP, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), and SAP Sales/Service Cloud V2.
  • •Experience with Fiori apps and SAP CRM WebUI configuration, including business roles, navigation, and UI enhancements.
  • •Proven cross-functional integration knowledge with SAP SD and FI, plus strong documentation skills for functional specifications and solution mapping.
Experience:10-12 yearsService managementResource schedulingAfter-market salesDiscrete product manufacturingSAPCRM
Education:Bachelor's in Computer Science, Information Systems, or related field
Skills:CommunicationLeadershipSolution architect skillsStakeholder engagementProblem-solvingDocumentation
Tech Stack:SAP S/4HANASAP ERPSAP Field Service Management (FSM)SAP CRMSAP Service and Asset Manager (SSAM)SAP Sales/Service Cloud V2SAP SDSAP FIFioriSAP CRM WebUIERPCRMBilling systemsCRM MiddlewareBDoc monitoringReplication

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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