Technical Product Marketing Manager, AI

Freshworks
Boston
Workplace: HybridFull timeUSD 150,000 - 180,000 annuallyFunction: Marketing & GrowthSkills: ["Clear written communication","Verbal communication","Technical communication","Customer-facing collaboration","Analytical bias"]

Own the technical narrative for AI across Freshservice, translating how agents work, how they’re grounded in context, and how quality is measured into customer-facing messaging. Create deep-dive technical content (architecture explainers, evaluation narratives, whitepapers, and integration guides) and enable Solution Engineers, Solution Architects, and Customer Success for evaluations, POCs, and security reviews. Partner with Product and Engineering and represent Freshworks externally through webinars and technical writing.

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FursaFursa
Freshworks
Freshworks
2 days ago

Technical Product Marketing Manager, AI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the technical narrative for AI across Freshservice, translating how agents work, how they’re grounded in context, and how quality is measured into customer-facing messaging. Create deep-dive technical content (architecture explainers, evaluation narratives, whitepapers, and integration guides) and enable Solution Engineers, Solution Architects, and Customer Success for evaluations, POCs, and security reviews. Partner with Product and Engineering and represent Freshworks externally through webinars and technical writing.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Own the technical narrative for AI across Freshservice, including agent behavior, grounding, quality measurement, and architectural trade-offs.
  • •Author technical content such as architecture explainers, deep-dive blogs, whitepapers, model/evaluation narratives, and integration guides.
  • •Enable the technical field (Solution Engineers, Solution Architects, Customer Success) with materials for technical evaluations, POCs, and security/architecture reviews.
  • •Support customer and prospect conversations when technical depth decides outcomes, including evaluations, advisory boards, analyst briefings, and interviews.
  • •Partner with Product Management and Engineering to translate technical decisions into customer value and feed buyer feedback back into the roadmap.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsurancePaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental LeaveEquityEspp

Key Requirements

  • •5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS.
  • •Fluency in modern AI systems including agent frameworks and orchestration, tool-calling and MCP, retrieval and grounding, and evaluation/quality measurement.
  • •Comfort working hands-on in product and demo environments by configuring workflows and probing edge cases.
  • •Ability to write clearly and specifically for technical readers without hiding behind abstraction.
  • •Credibility with engineers to participate in architecture reviews and ask the questions that change outcomes.
Experience:B2B SaaSITSMEnterprise AIDeveloper tools
Skills:Clear written communicationVerbal communicationTechnical communicationCustomer-facing collaborationAnalytical bias
Languages:English
Tech Stack:AI systemsAgent frameworksOrchestrationTool-callingMCPRetrievalData groundingModel evaluationQuality measurementFine-tuning

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor