Search Operations Specialist - Model Data

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Written communication","Analytical thinking","Problem-solving","Adaptability","Attention to detail"]

Own day-to-day operations for TikTok’s Search-Model Data team, delivering high-quality data labeling outputs used to train and test search models across ranking, recommendations, ads, and search security. Work with stakeholders through calibration sessions, guideline updates, and timely communication, while performing daily audits and error analysis. Escalate issues via RCA processes when needed and support market coverage gaps, including potentially variable shifts.

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FursaFursa
TikTok
TikTok
1 month ago

Search Operations Specialist - Model Data

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own day-to-day operations for TikTok’s Search-Model Data team, delivering high-quality data labeling outputs used to train and test search models across ranking, recommendations, ads, and search security. Work with stakeholders through calibration sessions, guideline updates, and timely communication, while performing daily audits and error analysis. Escalate issues via RCA processes when needed and support market coverage gaps, including potentially variable shifts.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver high-quality project outputs independently and in collaboration, and develop best practices for maintaining performance.
  • •Run regular calibration meetings with stakeholders to maintain knowledge and standards and provide feedback on execution.
  • •Coordinate with the Product Operation team to stay aligned with guideline updates and route guideline questions efficiently.
  • •Perform daily audits, analyze errors, and provide feedback to the relevant teams as needed.
  • •Conduct RCA escalations when required and backfill temporary market support gaps.

Key Requirements

  • •Fluent English for communication with English markets, with English as the working language.
  • •Knowledge of search engines and familiarity with social media platforms.
  • •Ability to manage multiple projects and flexibility to work outside core expertise as needed.
  • •Ability to work variable shift patterns, including weekends, evenings, and nights, with availability five out of seven days.
  • •Willingness to work with sensitive and potentially disturbing content.
Skills:Written communicationAnalytical thinkingProblem-solvingAdaptabilityAttention to detail
Languages:English
Tech Stack:Office SuiteGoogle Workspace

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn