Service Engineer (Huhehaote, Nei Mongol, CN, 10020)

Ingersoll Rand
China
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Problem-solving","Documentation","Cross-functional collaboration","Training & development"]

Install equipment and diagnose faults, providing service guidance during repairs. Guide service and warranty work, distribute technical materials, and help prepare warranty reports for the service manager. Maintain and review field service reports, feed product defects back to the factory, and assist with improvement proposals. Ensure compliance with company standards covering ethics and safety, support field service as needed, and act as the bridge for customer satisfaction feedback and service follow-up.

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Ingersoll Rand
Ingersoll Rand
4 hours ago

Service Engineer (Huhehaote, Nei Mongol, CN, 10020)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Install equipment and diagnose faults, providing service guidance during repairs. Guide service and warranty work, distribute technical materials, and help prepare warranty reports for the service manager. Maintain and review field service reports, feed product defects back to the factory, and assist with improvement proposals. Ensure compliance with company standards covering ethics and safety, support field service as needed, and act as the bridge for customer satisfaction feedback and service follow-up.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Install equipment and diagnose equipment faults, providing service guidance during repairs.
  • •Guide service and warranty work, distribute technical materials, and help prepare warranty reports for the service manager.
  • •Organize field service reports, relay product defects back to the factory, and assist with improvement proposals.
  • •Follow company management rules related to ethics, safety, and warranty.
  • •Provide field service support as needed, handle product/service issues, and act as the bridge for customer satisfaction feedback.

Key Requirements

  • •Install equipment and diagnose equipment faults to guide repairs.
  • •Provide service guidance for service and warranty work and distribute technical materials.
  • •Prepare warranty-related reporting for the service manager.
  • •Maintain and organize field service reports and ensure accurate defect feedback to the factory.
  • •Support field service when needed and participate in training and employee development.
Skills:Customer service orientationProblem-solvingDocumentationCross-functional collaborationTraining & development

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn