Senior Customer Success Manager

Own the post-sales customer lifecycle for Twilio Segment’s largest accounts, ensuring customers realize full platform value and achieve measurable outcomes. Develop data-driven customer strategies, roadmaps for product adoption and satisfaction, and trusted-advisor relationships with executive stakeholders across Engineering, Product, Business Analytics, and Marketing. Partner with Sales on renewals and expansion, proactively manage risks and opportunities, and resolve complex technical challenges through cross-functional coordination.