NTT

2 weeks ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor, triage, investigate, and resolve security incidents and client tickets for security infrastructure, ensuring issues are handled within SLA targets. Manage work queues, update tickets with resolution actions, and perform second-level support and proactive problem logging. Assist with initial client escalations, support L1 engineers, and execute approved changes. Partner with automation teams, audit ticket quality, and help identify trends and opportunities for automation and process improvements.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Ensure clients’ security infrastructures and systems remain operational by monitoring, identifying, investigating, and resolving incidents and problems.
•Handle client requests/tickets with technical expertise and resolve them within agreed SLA targets.
•Manage work queues, update tickets with resolution actions, and log incidents promptly.
•Provide second-level support, including troubleshooting and triage for initial client escalations, and assist L1 Security Engineers.
•Execute approved changes and support change management activities, including documentation, planning, and maintenance compliance.

Key Requirements

•Experience handling managed security infrastructure and working with ticketing tools, preferably ServiceNow.
•Proficiency in active listening techniques such as paraphrasing and probing for more information.
•Excellent planning skills to anticipate and adapt to changing circumstances.
•Strong communication skills across different cultures and groups.
•A bachelor’s degree in IT/Computing (or equivalent qualification) or relevant work experience.

Education:

Skills:Active listeningPlanningCommunicationClient-focusedWork well under pressure

Tech Stack:ServiceNow

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT