Delivery Hero

2 months ago

BPO Performance Specialist (EU/TR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor BPO performance against SLAs and KPIs, analyze trends, and provide actionable insights. Identify gaps, collaborate with vendors and internal teams on corrective actions, ensure consistent service quality, provide data-driven vendor performance reporting, and build strong relationships with BPO partners to drive accountability and efficiency.

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
•Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
•Partner with BPO teams to ensure consistent service quality and operational efficiency.
•Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
•Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

Key Requirements

•Solid understanding of performance metrics, SLA/KPI frameworks, and vendor management.
•Strong problem-solving and analytical abilities to identify performance gaps and opportunities.
•Effective communication and collaboration skills with the ability to influence across teams.
•Knowledge of continuous improvement methodologies is a plus.
•Ability to work independently while managing multiple priorities.

Skills:CommunicationAnalyticalProblem-solvingCollaborationInfluence

Languages:EnglishTurkish

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

2 months ago

BPO Performance Specialist (EU/TR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Istanbul

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
•Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
•Partner with BPO teams to ensure consistent service quality and operational efficiency.
•Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
•Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

Key Requirements

•Solid understanding of performance metrics, SLA/KPI frameworks, and vendor management.
•Strong problem-solving and analytical abilities to identify performance gaps and opportunities.
•Effective communication and collaboration skills with the ability to influence across teams.
•Knowledge of continuous improvement methodologies is a plus.
•Ability to work independently while managing multiple priorities.

Skills:CommunicationAnalyticalProblem-solvingCollaborationInfluence

Languages:EnglishTurkish

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor