Automotive Service Advisor- Nissan of Greenville

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 72,000 - 96,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as the key liaison between customers and service technicians, greeting customers, listening to concerns, documenting vehicle issues, and recommending repairs. Provide cost estimates, schedule appointments, coordinate with technicians, and keep customers updated on timelines and vehicle status. Create and maintain detailed service records, process payments and invoices, handle billing inquiries, follow up after service, and resolve complaints. Stay current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Automotive Service Advisor- Nissan of Greenville

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the key liaison between customers and service technicians, greeting customers, listening to concerns, documenting vehicle issues, and recommending repairs. Provide cost estimates, schedule appointments, coordinate with technicians, and keep customers updated on timelines and vehicle status. Create and maintain detailed service records, process payments and invoices, handle billing inquiries, follow up after service, and resolve complaints. Stay current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Explain recommended services and repairs, communicate estimated costs, and obtain customer approval.
  • •Schedule appointments, manage service bay availability, and coordinate with technicians to complete repairs on time.
  • •Update customers throughout the service process and provide accurate repair timelines, including delays.
  • •Create and maintain service records, prepare invoices, process payments, handle billing inquiries, and follow up to ensure satisfaction.

Pay and Benefits

Salary: USD 72,000 - 96,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with a basic technical understanding.
  • •Ability to multitask in a fast-paced environment with excellent organization and time management.
  • •Valid driver's license and ability to pass pre-employment testing (background check, MVR, and drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn